In-House IT Helpdesk and Onsite Support staff (m/f/d)


  • Office: Heidelberg
  • Years of experience: 5-7
  • Schedule: full time


  • HE2008_002

We are looking for

  • In the course of a replacement, we are looking for an in-house IT Helpdesk and Onsite Support staff (m/f/d) for the internal IT support in the Service Desk Team full-time.

Your responsibilities

  • Answering user questions about systems and applications
  • Qualification and documentation of inquiries and malfunctions in our ticket system
  • Maintenance of the FAQ database and knowledge base
  • User management
  • Evaluation, procurement, installation, configuration and administration of client hardware, software and mobile devices
  • Responsible for error qualification and troubleshooting for software and hardware technical problems of our users
  • Patch Management (Microsoft operating systems, antivirus, etc.)
  • Basic Microsoft Server activities (DNS, DHCP, Active Directory, FileServices)
  • Remote support of our national and international subsidiaries

Your qualifications

  • Completed IT training or comparable qualification in the IT field
  • Extensive work experience in the areas described above  
  • Very good knowledge of the current Microsoft operating systems and Office
  • Good knowledge of current hardware and software
  • Knowledge of Matrix42 Empirum desirable
  • Basic knowledge of Microsoft Active Directory
  • Experience with or certification according to ITIL Foundation v3 or newer desirable

Your profile

  • Good command of German and English (written and spoken)
  • High social competence and reliability
  • Very good analytical skills and a service and solution-oriented way of working
  • Independent work and team orientation
  • Enthusiasm for innovative technologies

We offer

  • Interesting, challenging work at a dynamic international company
  • An open business culture and a pleasant working environment
  • Modern workplaces
  • Performance-based compensation
  • A highly motivated team in an international environment
  • An attractive office in Heidelberg's Bahnstadt district, including Job ticket
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