Senior IT Specialist (m/f/d) Application Management with focus on Matrix42 DWM


  • Office: Heidelberg
  • Schedule: full time


  • HE2201_001

We are looking for

  • To strengthen our team, we are now looking for a Senior IT Specialist (m/f/d) as Application Manager with a focus on Matrix42 Digital Workspace Management (DWM) in full-time.

Your responsibilities

  • Set-up, operation and continuous improvement of the Matrix 42 ESM (Enterprise Service Management) and the DWP (Digital Workspace Platform), as well as of the underlying processes.
  • Update and patch management of the system
  • Advising and supporting the specialist departments, branches and subsidiaries in projects and during operations
  • Rollout planning and implementation
  • Takeover of further applications within the Application Management Team
  • 2nd/3rd level application support
  • Troubleshooting of technical problems within the applications and databases
  • User and authorisation management
  • API/interface support
  • Automation of systems and processes, especially with Powershell

Your qualifications

  • Completed IT training or comparable qualification in the IT field   
  • Sound professional experience in the areas of responsibility described above
  • Experience in the environment of Microsoft servers or Windows applications
  • Certifications in the area of Matrix42 desirable
  • Experience in the implementation and introduction of ITIL processes, as well as knowledge of GAMP5 (Good Automated Manufacturing Practice) validated systems in a manufacturing company in the SME sector would be an advantage

Your profile

  • Fluent German and very good English skills (spoken and written)
  • High social competence and communication skills
  • Very good analytical skills and a problem-solving and service-oriented way of working
  • Independent work and team orientation
  • Enthusiasm for innovative technologies and constant further development of processes
  • Flexible working style and desire for new tasks
  • Willingness to travel for occasional on-site visits to international subsidiaries and branches

We offer

  • Interesting and challenging tasks in an international, dynamic company   
  • Open corporate culture and very good working atmosphere   
  • Modern equipped workplaces   
  • Performance-oriented remuneration  
  • A highly motivated team in an international environment   
  • Attractive location in Heidelberg in the Bahnstadt incl. job ticket
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