Service & Support Engineer (m/f/d) Medical Technology Region Germany South


  • Office: Heidelberg
  • Schedule: full time



We are looking for

To support our national Service & Support team in Heidelberg, we are looking for a Service & Support Engineer for medical technology (m/f/d) with a product focus on SPECTRALIS for the southern German region.

Your responsibilities

  • Analysis and troubleshooting of our medical products (hardware and partly also software)
  • Contact person for our end customers and our field sales force
  • Carrying out or organising repair services, tests and maintenance
  • Documentation of activities in the CRM/ERP system
  • Continuous improvement of service processes and ensuring a high level of customer satisfaction
  • Support in customer projects
  • Active marketing and sale of service contracts
  • On-site assignments are part of the daily business

Your qualifications

  • Degree as medical technician, device technician or electronics technician or comparable  
  • First professional experience in the maintenance of technical medical devices desirable  
  • Experience in a medical-technical regulated environment, as well as experience in handling medical hardware or medical devices advantageous 
  • Confident handling of MS Office products
  • Business fluent German and good English skills (spoken and written)

Your profile

  • High technical and IT affinity & enthusiasm for innovative technologies
  • High social competence, reliable and committed
  • High sense of quality, service & responsibility
  • Very good analytical skills & a solution-oriented, independent working style
  • Ability to adapt to interlocutors, to remain friendly even in stressful situations and to set priorities correctly
  • Strong teamwork and communication skills
  • Class B driving licence

We offer

  • Interesting and challenging tasks in an international, dynamic company
  • Open corporate culture and very good working atmosphere
  • Modern equipped workplaces
  • Performance-related remuneration
  • A highly motivated team in an international environment
  • Attractive location in Heidelberg in the Bahnstadt incl. job ticket
  • Company car for private use
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