Team Leader Service & Support (m/f/d)


  • Office: Heidelberg
  • Years of experience: 2-5
  • Schedule: full time


  • HE193_001

We are looking for

  • To support the further expansion of our Service and Support department, we are looking for a full-time Team Leader (m/f/d) for the areas IT/Application and Device Technology.

Your responsibilities

  • Technical leadership of a team in the area of Service & Support
  • Ensuring smooth technical support in terms of customer satisfaction, response time and quality
  • Support in employee appraisals, determination of training needs and holiday planning
  • Involvement in cross-departmental projects and product improvements
  • Determination and evaluation of key figures (e.g. service quality, reaction times), as well as optimization of processes in your own area
  • Evaluating and checking service cases for quality, content and vigilance issues
  • Support in day-to-day operations

Your qualifications

  • Successfully completed technical training, ideally studies or further education in the field of medical technology or comparable
  • Several years of professional experience in customer service, preferably in an international environment
  • Experience in the analysis, conception and implementation of process optimization measures
  • Good knowledge of laser optics, electronics, mechanics or IT/network technology, as well as current Microsoft operating systems
  • First leadership experiences are desirable
  • Good knowledge of German and English, spoken and written
  • Driving licence class 3/B

Your profile

  • High sense of quality and responsibility
  • High social competence as well as good communication skills and a confident appearance
  • High level of commitment, independent and customer-oriented action as well as communication and team skills
  • Strong analytical skills, as well as a goal- and result-oriented way of working

We offer

  • Interesting, challenging work at a dynamic international company
  • An open business culture and a pleasant working environment
  • Modern workplaces
  • Performance-based compensation
  • A highly motivated team in an international environment
  • An attractive office in Heidelberg's Bahnstadt district, including Job ticket
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